Frequently Asked Questions
Last Updated: December 1, 2025
Important Notice
The information provided in this FAQ is for general educational and informational purposes only and is not intended to diagnose, treat, or replace advice from a licensed healthcare provider. Viewing this content does not create a patient–provider relationship. All treatments require an in-person medical evaluation by a licensed provider.
General Questions
What services does Madison Avenue Face & Body offer?
Madison Avenue Face & Body provides medical aesthetic services and advanced neuromuscular activation treatments. Services may include non-surgical aesthetic procedures and protocols designed to support muscle activation, strength, and overall physical performance. All services are provided by or under the supervision of licensed healthcare professionals.
Does visiting your website create a patient–provider relationship?
No. Viewing our website, reading educational content, or submitting a general inquiry does not establish a patient–provider relationship. A formal relationship is established only after an in-person evaluation and appropriate consent.
Is the information on this website medical advice?
No. All website content is provided for educational and informational purposes only and should not be considered medical advice. Medical decisions are made only after an in-person consultation with a licensed healthcare provider.
Appointments & Consultations
Do I need a consultation before treatment?
Yes. All treatments require an in-person evaluation to determine appropriateness, discuss goals, review medical history, and ensure safety. Not all individuals are candidates for every treatment.
How do I schedule an appointment?
Appointments may be requested through our website, by phone, or by contacting our office directly. Certain services require a consultation prior to scheduling treatment.
What should I bring to my appointment?
You may be asked to bring:
A valid photo ID
Relevant medical information, if applicable
A list of current medications
Additional instructions may be provided prior to your visit.
Treatment Expectations
Are results guaranteed?
No. Individual results vary based on factors such as anatomy, medical history, lifestyle, and adherence to provider recommendations. No specific outcomes are guaranteed or implied.
How many sessions will I need?
The number of sessions varies depending on the treatment and individual goals. This will be discussed during your consultation and may be adjusted based on your response to treatment.
Are treatments painful?
Comfort levels vary by individual and by procedure. Your provider will discuss what to expect and any available comfort measures during your consultation.
Safety & Medical Oversight
Who performs the treatments?
Treatments are performed by licensed healthcare professionals or qualified staff operating under appropriate medical supervision, in accordance with New York State regulations.
Are treatments safe?
All medical procedures involve some level of risk. During your consultation, your provider will discuss potential risks, benefits, alternatives, and expected outcomes so you can make an informed decision.
Can anyone receive treatment?
No. Certain medical conditions, medications, or other factors may make an individual unsuitable for a specific treatment. Eligibility is determined during an in-person evaluation.
Privacy & HIPAA
Is my information protected?
Yes. Madison Avenue Face & Body complies with applicable privacy laws, including HIPAA. We safeguard personal and health information in accordance with federal and state requirements. Please review our Privacy Policy and HIPAA Notice of Privacy Practices for additional details.
Should I submit medical information through the website?
No. Please do not submit sensitive medical or diagnostic information through general website forms. Clinical information should only be shared through secure, HIPAA-compliant systems or during your appointment.
Policies
What is your cancellation or no-show policy?
Our cancellation, refund, and no-show policies are outlined in our Cancellation & Refund Policy, available on our website. We recommend reviewing this policy before scheduling an appointment.
Do you offer refunds?
Refund eligibility is governed by our Cancellation & Refund Policy. In general, outcome-based refunds are not offered, and all services are subject to the terms outlined in that policy.
Additional Questions
Do you accept insurance?
We DO NOT accept insurance and we do not file for any insurance. Please contact our office directly for questions regarding payment options.
How can I contact your office?
You may contact Madison Avenue Face & Body by phone or email using the contact information listed in the website footer.
Medical Disclaimer
The information contained in this FAQ is provided for educational purposes only and does not constitute medical advice. Reading this page does not establish a patient–provider relationship. All treatments require an in-person evaluation by a licensed healthcare provider. Results vary by individual, and no guarantees are made or implied.